Refund policy

Returns & Exchanges

We want you to be completely satisfied with your House of Ceress purchase. If something isn't right, you may request a return or exchange within 14 days of delivery.

Return Eligibility

To be eligible for a return or exchange, items must be unworn, unwashed, unused, and in their original condition with all original tags attached. Items that show signs of wear, washing, damage, odors, or alterations may not be accepted.

How to Start a Return or Exchange

To request a return or exchange, contact us at info@houseofceress.com within 14 days of receiving your order. Please include your order number and the reason for your return or exchange.

Do not send items back without first contacting us. Return instructions will be provided after your request is reviewed.

Exchanges

Exchanges are subject to product and size availability. If the requested replacement is unavailable, you may choose another available item or request a refund for the eligible returned item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@houseofceress.com with your order number and photos of the issue so we can make it right.

Final Sale

Items marked Final Sale are not eligible for returns or exchanges. Gift cards are also non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

House of Ceress reserves the right to refuse returns that do not meet the requirements outlined above.